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Terms of Service

Last Updated: [Current Date]

Welcome to [YourCasino]! These Terms of Service ("Terms") govern your use of our website, games, and services (collectively, the "Services"). By creating an account or using our Services, you agree to be bound by these Terms, our Privacy Policy, and any other rules or policies referenced herein. These Terms constitute a legally binding agreement between you ("the User," "you") and [Company Name], a company registered in [Your Jurisdiction], under license [Your License Number] ("the Company," "we," "us," "our").

1. Definitions

Key terms used in this document are defined as follows:

  • Account: A personal account created by a User on our platform to access the Services.
  • Balance: The total funds in your Account, comprising both "Real Money" and "Bonus Money".
  • GDPR: The General Data Protection Regulation (EU) 2016/679.
  • Prohibited Activities: Any activities forbidden under Article 6 of these Terms.

2. User Eligibility and Account

2.1. Legal Age and Jurisdiction

You must be at least 18 years of age, or the legal age for gambling in your jurisdiction, whichever is higher, to use our Services. You are solely responsible for ensuring that your participation in online gambling is legal in your country of residence. Accessing our Services from territories where it is illegal is strictly prohibited.

2.2. Account Registration

You must provide accurate, complete, and current information during registration. You are permitted to open and operate only one (1) Account. Operating multiple accounts (e.g., for bonus abuse) is strictly forbidden and will result in the immediate closure of all associated accounts and the forfeiture of any funds, including winnings and deposits.

2.3. Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your Account. You agree to notify us immediately of any suspected unauthorized use.

3. Verification (KYC) and Anti-Money Laundering (AML)

3.1. Our Right to Verify

In compliance with international financial regulations and our gaming license, we are obligated to perform Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. We reserve the full right to verify your identity, age, address, and source of funds at any point. This process is mandatory.

3.2. Required Documentation

To perform these checks, we may request, at our sole discretion, documents including but not limited to:

  1. A high-quality copy of a valid government-issued photo ID (Passport, Driver's License, National ID Card).
  2. Proof of address dated within the last 3 months (e.g., a utility bill or bank statement clearly showing your name and address).
  3. Proof of ownership for payment methods used (e.g., a redacted copy of a credit card or a screenshot of an e-wallet profile).
  4. Source of Funds (SOF) or Source of Wealth (SOW) documentation for larger transactions, such as bank statements or payslips.

3.3. Consequences of Non-Compliance

Failure to provide satisfactory documentation upon request will lead to immediate account restrictions. This may include the suspension of deposit and withdrawal capabilities, voiding of bets, and ultimately, account closure. We reserve the right to withhold any funds in the account until verification is completed to our satisfaction.

4. Deposits and Withdrawals

All transactions are subject to security reviews. Deposits must originate from a payment method registered in your own name. Withdrawals will be processed to the original depositing method where possible. We reserve the right to apply processing fees and set minimum/maximum transaction limits as detailed on our payments page.

5. Player Conduct and Prohibited Activities

The following activities are strictly prohibited and will result in immediate account termination, forfeiture of all funds, and potential reporting to authorities:

  • Fraud & Collusion: Engaging in any fraudulent activity or colluding with other players.
  • Use of Artificial Intelligence: Using bots, scripts, or any software to automate gameplay or gain an unfair advantage.
  • Exploitation: Knowingly exploiting any bug, loophole, or error in our software.
  • Jurisdictional Circumvention: Using VPNs, proxies, or similar services to mask your true location or access the Services from a prohibited jurisdiction.
  • Bonus Abuse: Systematically abusing promotions as detailed in our AML & Bonus Policy.

6. Limitation of Liability

Our Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will be uninterrupted or error-free. To the fullest extent permitted by applicable law, [Company Name] shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our Services.

7. Amendments to Terms

We reserve the right to amend these Terms at any time. We will notify you of any material changes via email or a notice on our website. Your continued use of the Services after such notification will constitute your acceptance of the amended Terms.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. You agree to submit to the exclusive jurisdiction of the courts of [Your Jurisdiction] to settle any disputes which may arise in connection with these Terms.

Privacy Policy

Last Updated: [Current Date]

This Privacy Policy explains how [Company Name] ("we," "us") collects, uses, stores, and protects your personal data when you use our Services. We are the "data controller" for the purposes of the GDPR and other applicable data protection laws. Our commitment is to protect your data and respect your privacy.

1. Data We Collect and Why

We collect data to operate effectively and provide you with the best possible service, while complying with our strict legal and regulatory obligations. The categories of data we collect are:

  • Identity & Contact Data: Name, date of birth, address, email, phone number. Purpose: To create your Account and fulfill our KYC obligations. Legal Basis: Performance of a Contract, Legal Obligation.
  • Financial Data: Transaction history, payment method details (securely processed), records of deposits and withdrawals. Purpose: To process your payments and for AML monitoring. Legal Basis: Performance of a Contract, Legal Obligation.
  • Transaction & Usage Data: Records of your gameplay, bets, wins, losses, login times, duration of play, and bonuses claimed. Purpose: To provide the service, for our legitimate interest in improving our offerings, and to monitor for responsible gaming issues and fraudulent patterns. Legal Basis: Performance of a Contract, Legitimate Interests, Legal Obligation.
  • Technical Data: IP address, device type, browser information, and location data. Purpose: For security, fraud prevention, and ensuring you are not playing from a restricted territory. Legal Basis: Legitimate Interests, Legal Obligation.
  • Communications Data: Records of your communications with our customer support via chat or email. Purpose: For quality assurance, training, and dispute resolution. Legal Basis: Legitimate Interests.

2. Data Sharing and Disclosure

We will never sell your personal data. We only share it with trusted third-party service providers when necessary to provide our Services or comply with the law. These include:

  • Payment Processors: To securely handle your deposits and withdrawals.
  • Identity Verification Services: To assist with our KYC and AML checks.
  • Game Providers: To enable gameplay and settle bets.
  • Regulatory Authorities: We are required to share information with bodies such as our licensing authority or law enforcement upon a valid legal request.

3. International Data Transfers

To provide our services, your data may be processed in countries outside of your country of residence, including outside the European Economic Area (EEA). When we transfer data internationally, we ensure a similar degree of protection is afforded to it by implementing safeguards such as the European Commission's Standard Contractual Clauses (SCCs).

4. Your Data Protection Rights (GDPR)

As a data subject, you have the following rights over your personal data:

  1. The right to be informed: To know how we are processing your data.
  2. The right of access: To request a copy of the data we hold about you.
  3. The right to rectification: To have inaccurate data corrected.
  4. The right to erasure: To request your data be deleted (subject to our legal retention obligations).
  5. The right to restrict processing: To limit how we use your data.
  6. The right to data portability: To receive your data in a machine-readable format.
  7. The right to object: To object to our processing of your data for our legitimate interests.

To exercise these rights, please contact our Data Protection Officer at [DPO_Email_Address].

5. Data Security and Retention

We employ robust technical and organizational measures, including end-to-end encryption, to protect your data. We will retain your personal data for as long as your account is active and for a further period as required by our legal and regulatory obligations (typically 5-7 years after account closure for anti-money laundering laws).

AML & Bonus Policy

Anti-Money Laundering (AML) Policy

As a licensed gaming operator, we have a strict legal obligation to assist in the prevention of money laundering and the financing of terrorism. We adhere to a comprehensive AML policy.

  • Monitoring: We conduct ongoing monitoring of all player accounts and transactions for activity that may be indicative of money laundering. This includes analyzing the size, frequency, and patterns of transactions.
  • Source of Funds (SOF): We reserve the right at any time to request evidence of the source of funds used to deposit on our platform. Failure to provide a satisfactory explanation or evidence may result in account closure.
  • Reporting: We are legally required to report any suspicious transactions or activities to the relevant Financial Intelligence Unit (FIU) without prior notice or explanation to the user.

Bonus Policy

This policy governs all promotions, bonuses, and special offers provided by [Your Casino Name]. By accepting any bonus, you agree to these terms.

3.1. General Bonus Terms

  • All bonuses are limited to one per person, per household, per IP address, and per computer.
  • We reserve the right to revoke or cancel any bonus at our sole discretion, for example, in cases of suspected abuse.
  • Unless otherwise stated, the minimum deposit to qualify for a promotion is $20 (or currency equivalent).
  • Real money is always used before bonus money when placing wagers.

3.2. Wagering Requirements

A wagering requirement is the number of times you must play through a bonus amount before you are eligible to withdraw any winnings derived from it. For example, a $10 bonus with a 30x wagering requirement means you must place bets totaling $300 ($10 x 30) before the bonus and its winnings become part of your withdrawable Real Money balance.

3.3. Game Contributions

Different games contribute different percentages towards fulfilling wagering requirements due to their varying levels of risk. A typical contribution structure is as follows:

  • Slots: 100%
  • Table Games (Blackjack, Roulette, Baccarat): 10%
  • Live Casino Games: 5% - 10%
  • Video Poker: 5%

This means for every $10 bet on a slot, $10 will count towards wagering. For every $10 bet on Blackjack, $1 will count.

3.4. Bonus Abuse

Bonus abuse includes, but is not limited to: creating multiple accounts to claim bonuses, placing minimal-risk bets (e.g., betting on both red and black in roulette), or using strategies to reliably profit from bonuses. Such actions are considered fraudulent and will result in the voiding of bonuses and winnings and the closure of the account.

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